TERMS OF USE

ISTRIAN GASTRO HUB d.o.o.

Last updated: 27 February 2026

1) About us

The Let’s Boat service is operated by:
ISTRIAN GASTRO HUB d.o.o.
OIB: 90121806428 · VAT: HR90121806428 · MBS: 130148948 · Incorporated: 12 January 2024
Address: Ulica 1. maja – Via 1. maggio 25, 52100, Vodnjan, Hrvatska
Phone: +385914044041 · Email: info@lets-boat.com
Managing Director: Marko Markovic

2) Our role (agent / marketplace)

Let’s Boat acts as an agent and marketplace for:

boat charters (through charter company subcontractors),
organised sailing tours,
ISSA-standard training,
additional services (skipper, cook, hostess, etc., subject to availability).

For boat charters, the actual service provider is the charter company/subcontractor. Specific charter conditions (including deposits/security deposits, vessel use rules, crew list requirements, etc.) are set by the provider and presented in the offer, during the booking process and/or in the booking confirmation.

3) Eligibility

By using the website or making a booking, you confirm that you are 18+ and have the legal capacity to enter into binding agreements.

4) Booking and confirmation

Bookings can be made:

via online payment; or
by submitting a request to a manager (email/form/WhatsApp/Telegram) followed by written confirmation.

A booking is considered confirmed once you receive written confirmation and/or your payment is successfully received according to the terms of the specific order.

5) Payments (Stripe) and transfer of funds to the provider

Payments are processed via Stripe. Let’s Boat collects payment (a deposit or the full amount) and then transfers funds to the relevant charter company/subcontractor/provider to fulfil the booking and deliver the services.

6) Prices, currency, additional costs

Base currency: EUR.
Additional costs (fuel, marina fees, final cleaning, tourist taxes, etc.) and how they are paid are defined by the specific booking/provider and shown in the offer/confirmation.

7) Deposit / security deposit (charter)

If a security deposit is required for a specific charter, the amount, payment/blocking method, return timing and any deduction rules are determined by the provider’s rules and shown in the offer and/or booking confirmation.

8) Cancellations, rescheduling and refunds

8.1 General rules

Cancellation terms may differ depending on the service and the specific booking. Cancellation terms are shown on the offer page, during booking and/or in the confirmation email/message.
Some bookings may be non-cancellable or non-changeable — please check the terms before paying.

A cancellation is considered effective when Let’s Boat receives a written notice (email to info@lets-boat.com or another agreed written channel) that allows the date and time of receipt to be verified.

8.2 Boat charters (via charter company subcontractors)

8.2.1 Priority of specific booking terms

If the offer, booking confirmation or the charter company’s terms contain specific cancellation rules, those rules apply to that booking.

8.2.2 Default charter cancellation policy (unless stated otherwise)

The cancellation charge is calculated from the total booking price:

Cancellation more than 45 days before charter start
Cancellation charge: 50% of the total booking price.
Cancellation 45 days or less before charter start
The booking is non-refundable. Cancellation charge: 100% of the total booking price.

8.2.3 How we calculate the “45 days”

“Charter start” means the check-in time stated in the booking confirmation.
“45 days” means 45 calendar days (45×24 hours) prior to check-in, in the time zone of the departure location.

8.2.4 How the cancellation charge applies to payments

If you have already paid, the applicable cancellation charge is deducted from the amount paid.
If the amount you paid is less than the cancellation charge, you may be required to pay the difference if this is provided for in the specific booking terms.

8.3 Sailing tours (organised by Let’s Boat)

8.3.1 Weather / safety changes

If a tour is cancelled or rescheduled due to weather or safety reasons:

We will first offer to reschedule the tour to another date/time.
If the customer does not agree to reschedule, we provide a partial refund.
The refunded amount is determined as follows:

a fixed 20% administration fee applies where there are no documented non-refundable subcontractor costs/penalties above this amount; or
where there are documented non-refundable costs/penalties charged by subcontractors, the non-refundable part may be up to 50%, but only to the extent of the actual non-refundable amounts.

We act in good faith and, where possible, advocate for the customer in settlements with subcontractors; however, the final refunded amount may depend on what our subcontractors refund to us.

8.4 ISSA courses / training

If a course does not take place due to our fault, we refund 100% of the amount paid.
If a course does not take place due to weather/safety/force majeure, the same approach as in section 8.3 applies (reschedule first → if the customer refuses, partial refund with a fixed 20% administration fee or documented non-refundable subcontractor costs/penalties up to 50%).

8.5 Refund processing fees (Stripe / banks)

Fees and costs related to refunds (including Stripe fees, bank fees and other payment processing charges) are not covered by Let’s Boat. The amount actually received as a refund may be reduced by such fees depending on the technical refund method.

9) Communications (Email, WhatsApp, Telegram)

You agree to receive service-related messages about bookings, payments and details by email and, if you choose these channels, via WhatsApp/Telegram.

10) Liability

To the extent permitted by law, Let’s Boat is not liable for inaccuracies in information provided by suppliers or for the acts/omissions of suppliers in relation to the delivery of charter services. Liability for any specific booking is governed by applicable law and the terms of the relevant supplier contract/offer.

11) Intellectual property

Website materials are protected. Copying or use without permission is prohibited.

12) Personal data and cookies

Please see our Privacy Policy and Cookies Policy.

13) Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Croatia, unless mandatory consumer protection rules require otherwise.

14) Language precedence

In case of discrepancies between translations, the English version prevails.