PRIVACY POLICY

Let’s Boat

Last updated: 27 February 2026

This Privacy Policy explains how ISTRIAN GASTRO HUB d.o.o. (“Let’s Boat”, “we”) collects, uses, shares and protects personal data when you use our website and services.

1) Who we are

Data controller: ISTRIAN GASTRO HUB d.o.o.
OIB: 90121806428 · VAT: HR90121806428 · MBS: 130148948 · Incorporated: 12 January 2024
Address: Ulica 1. maja – Via 1. maggio 25, 52100, Vodnjan, Hrvatska
Phone: +385914044041
Email: info@lets-boat.com
Managing Director: Marko Markovic

Privacy contact: info@lets-boat.com (subject: “Privacy”).

2) What data we collect

2.1 Information you provide to us

• name and surname;
• email address and phone number;
• enquiry/booking details (destination, dates, group size, preferences, additional services);
• messages and correspondence with us (website forms, email, WhatsApp, Telegram).

2.2 Information needed to arrange charter/tours/training

Depending on the requirements of a charter company, marina or other partners, and depending on the service, we may need:

• crew list details (e.g., full name, date of birth, nationality, document details — only if required to perform the booking);
• skipper qualification details or other information necessary to provide the service;
• participant details for ISSA-standard training (registration details and information necessary to organise the training process).

We only request and process such data to the extent necessary to organise and fulfil your order.

2.3 Technical data and cookies data

We may collect IP address, browser/device type, language, time zone, pages viewed and actions taken on the website, as well as cookies identifiers and similar technologies (see our Cookies Policy).

2.4 Payment data

Payments are processed by Stripe. We do not store full card details. We may receive transaction-related information such as payment status, amount, currency, payment identifier and other technical details needed to confirm payment, provide customer support and meet accounting requirements.

3) How we use your data

We process personal data to:

• respond to enquiries, prepare offers and arrange bookings;
• support your booking (service messages via email/WhatsApp/Telegram based on your chosen channel);
• share necessary details with charter companies/partners, skippers, marinas or other providers involved in fulfilling your order;
• organise sailing tours and ISSA-standard training;
• process payments and refunds;
• comply with legal and tax obligations;
• ensure security and prevent fraud and abuse;
• analyse and improve our website and services;
• run marketing activities (newsletters, campaigns, conversion measurement, personalisation and retargeting) via Meta and Google tools (including Google Ads, Google Analytics 4, **Google Tag Manager) — according to your consent settings.

4) Legal bases for processing

We process personal data based on:

• performance of a contract and/or steps prior to entering into a contract;
• legal obligations;
• legitimate interests (e.g., security, customer support, improving our service);
• your consent (marketing communications, personalised advertising/retargeting, non-essential cookies).

5) Marketing messages (email and messengers), consent and opt-out

5.1 How we obtain consent

During purchase/booking you may tick a checkbox to receive updates and special offers from Let’s Boat. We send marketing messages only when you have given clear consent via that checkbox.

5.2 Marketing channels

With your consent, we may send marketing messages:

• by email;
• via WhatsApp;
• via Telegram.

5.3 How to opt out

You can opt out of marketing at any time:

• via the unsubscribe link in an email (if available); or
• by emailing us at info@lets-boat.com (subject: “Unsubscribe”); or
• by sending “unsubscribe” in the relevant WhatsApp/Telegram chat.

Opting out of marketing does not affect service messages related to bookings and payments.

6) Personalised advertising, retargeting and “audiences”

We may use Meta and Google tools for personalised advertising and retargeting. This may include:

• using cookies/identifiers to show more relevant ads;
• creating and using “audiences” based on contact details (such as email/phone) for advertising purposes or exclusions — in line with your consent settings and applicable law.

7) Who we share data with

We may share data only as necessary to provide our services, with:

• charter companies/partners, skippers, marinas and other providers involved in fulfilling your order;
• Stripe (payment processor);
• hosting, technical support, CRM, communications and newsletter service providers;
• Meta and Google tools for analytics/advertising/retargeting — in line with your consent settings;
• public authorities, where required by law.

We do not sell personal data.

8) International transfers

Some suppliers may process data on servers located outside the EEA. In such cases we apply legally required safeguards for data transfers.

9) Data retention

We keep data as long as needed to fulfil your order and provide support, or longer where required by law or to protect legal claims.

10) Your rights

Depending on applicable law, you may have rights to access, rectify, erase (where permitted), restrict processing, object (including to marketing), data portability (where applicable), and withdraw consent.
Requests: info@lets-boat.com (subject: “Privacy”).

11) Data security

We apply organisational and technical security measures, but no method of transmission or storage can guarantee absolute security.

12) Changes to this Policy

We may update this Policy from time to time. The current version will always be available on this page.

13) Language precedence

In case of discrepancies between translations, the English version prevails.